RETURN POLICY
Our return policy lasts 30 DAYS. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. No exceptions to this.
To be eligible for a return, your item must be unused (unwashed) and in the same condition that you received it. It must have original tags attached. Item must be free of any animal hair and cologne or perfume.
***CLOSEOUT AND FINAL SALE ITEMS ARE NON-REFUNDABLE AND NON-EXCHANGABLE- NO EXCEPTIONS, PICK SIZING VERY CAREFULLY***
Please send returns to Marine Corps Direct, 4360 S. Hwy 27, Suite A, Somerset, Ky. 42501
Please send returns to Marine Corps Direct, 4360 S. Hwy 27, Suite A, Somerset, Ky. 42501
Include a note with directions on what you would like us to do with the order.
Gift cards
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
marinecorpsdirectoffer@gmail.com
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at marinecorpsdirectoffer@gmail.com and send your item to 4360 S. Hwy 27, Suite A, Somerset, Ky. 42501
Shipping
To return your product, you should mail your product to Marine Corps Direct, 4360 S. Hwy 27, Suite A, Somerset, Ky. 42501
Please include: Name, Order Number & reason for return
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Lost of Stolen Packages
Once we hand a package over to a carrier and pay the shipping fee then it is up to them to guarantee the package is delivered. If your package is showing that it hasn’t been delivered yet, please contact us at: marinecorpsdirectoffer@gmail.com. If it is showing delivered but you do not have it, please see the rules below.
Make sure you have your tracking number and then follow the rules below.
Here's what to do if you think your package has been stolen.
- File a police report
- Report it to UPS https://www.ups.com/us/en/support/file-a-claim.page
- Report it to USPS https://usps.force.com/emailus/s/
Prevent future package theft – install a camera, ship to a PO Box or Postal Locker